All of today's help desk support skills, in one easy-to-understand book The perfect beginner's guide: No help desk or support experience necessary Covers both "soft" personal skills and "hard" technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology-and practically everyone needs help to use it well. Organizations deliver that assistance through help desks . This guide brings together all the knowledge you need to succeed in any help ...
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All of today's help desk support skills, in one easy-to-understand book The perfect beginner's guide: No help desk or support experience necessary Covers both "soft" personal skills and "hard" technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology-and practically everyone needs help to use it well. Organizations deliver that assistance through help desks . This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you'll need: technical and personal . In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You'll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: - How the modern help desk has evolved - Understanding your users' needs, goals, and attitudes - Walking through the typical help desk call - Communicating well: listening actively and asking better questions - Improving interactions and handling difficult situations - Developing positive attitudes, and "owning" the problem - Managing your time and stress - Supporting computers, networks, smartphones, and tablets - Finding the technical product knowledge you need - Protecting the security of your users, information, and devices - Defining, diagnosing, and solving problems, step by step - Writing it up: from incident reports to documentation - Working in teams to meet the goals of the business - Using ITIL to improve the services you provide - Calculating help desk costs, benefits, value, and performance - Taking control of your support career Powerful features make it easier to learn about help desk careers! - Clear introductions describe the big ideas and show how they fit with what you've already learned - Specific chapter objectives tell you exactly what you need to learn - Key Terms lists help you identify important terms and a complete Glossary helps you understand them - Author's Notes and On The Side features help you go deeper into the topic if you want to - Chapter Review tools and activities help you make sure you've learned the material Exclusive Mind Mapping activities! - Organize important ideas visually-in your mind , in your words - Learn more, remember more - Understand how different ideas fit together
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Add this copy of Balance Sheet Basics: Financial Management for Non to cart. $3.36, good condition, Sold by Poquette's Books rated 5.0 out of 5 stars, ships from Dewitt, MI, UNITED STATES, published 1986 by Franklin Watts.
Add this copy of Balance Sheet Basics: Financial Management for Non to cart. $3.36, good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 1986 by Franklin Watts.
Add this copy of Balance Sheet Basics: Financial Management for Non to cart. $3.68, like new condition, Sold by ThriftBooks-Atlanta rated 4.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 1986 by Franklin Watts.
Add this copy of Balance Sheet Basics: Financial Management for Non to cart. $3.68, very good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1986 by Franklin Watts.
Add this copy of Balance Sheet Basics: Financial Management for Non to cart. $5.46, very good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1986 by Franklin Watts.
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Seller's Description:
Very Good. Very Good condition. Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Add this copy of Balance Sheet Basics: Financial Management for Non to cart. $5.46, good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1986 by Franklin Watts.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good. Good condition. Acceptable dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
Add this copy of Balance Sheet Basics: Financial Management for Non to cart. $9.50, like new condition, Sold by Bluewater Books rated 5.0 out of 5 stars, ships from Fort Gratiot, MI, UNITED STATES, published 1986 by Franklin Watts.
Add this copy of Balance Sheet Basics: Financial Management for Non to cart. $29.02, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1986 by Franklin Watts.
Add this copy of Balance Sheet Basics: Financial Management for Non to cart. $32.40, like new condition, Sold by Robinson Street Books rated 3.0 out of 5 stars, ships from Binghamton, NY, UNITED STATES, published 1986 by F. Watts.
Add this copy of Balance Sheet Basics: Financial Management for Non to cart. $45.92, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1986 by Franklin Watts.
