It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead in Business Process Management" details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver ...
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It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead in Business Process Management" details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enhance the value of this highly practical guide: a chapter of case histories, showing the results of business process improvement, and an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more.
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Add this copy of Business Process Improvement: the Breakthrough Strategy to cart. $1.08, good condition, Sold by Good Books Will Follow rated 4.0 out of 5 stars, ships from Blue Springs, MO, UNITED STATES, published 1991 by McGraw Hill.
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Seller's Description:
The book has been read but is in good condition. It has very minimal damage to the cover including scuff marks but no holes or tears. The dust jacket for hard covers may not be included. The binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing minimal pencil underlining of text no highlighting of text and no writing in the margins. There are no missing pages. See the seller's listing for full details and a description of any imperfections.
Add this copy of Business Process Improvement: the Breakthrough Strategy to cart. $1.70, good condition, Sold by Gulf Coast Books rated 5.0 out of 5 stars, ships from Memphis, TN, UNITED STATES, published 1991 by McGraw Hill.
Add this copy of Business Process Improvement: the Breakthrough Strategy to cart. $1.70, fair condition, Sold by Gulf Coast Books rated 5.0 out of 5 stars, ships from Memphis, TN, UNITED STATES, published 1991 by McGraw-Hill Education.
Add this copy of Business Process Improvement: the Breakthrough Strategy to cart. $2.42, like new condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1991 by McGraw-Hill Companies.
Add this copy of Business Process Improvement: the Breakthrough Strategy to cart. $2.42, like new condition, Sold by ThriftBooks-Baltimore rated 5.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 1991 by McGraw-Hill Companies.
Add this copy of Business Process Improvement: the Breakthrough Strategy to cart. $2.44, good condition, Sold by Blue Vase Books rated 5.0 out of 5 stars, ships from Interlochen, MI, UNITED STATES, published 1991 by McGraw Hill.
Add this copy of Business Process Improvement: the Breakthrough Strategy to cart. $2.68, good condition, Sold by Goodwill BookWorks rated 3.0 out of 5 stars, ships from Austin, TX, UNITED STATES, published 1991 by McGraw-Hill Professional.
Add this copy of Business Process Improvement: the Breakthrough Strategy to cart. $7.00, very good condition, Sold by Top Notch Books rated 4.0 out of 5 stars, ships from Tolar, TX, UNITED STATES, published 1991 by McGraw-Hill Book Co..
Add this copy of Business Process Improvement: The Breakthrough Strategy to cart. $7.25, very good condition, Sold by Truth Is In Here Books rated 3.0 out of 5 stars, ships from Springfield, OH, UNITED STATES, published 1991 by McGraw-Hill Professional.
Add this copy of Business Process Improvement: the Breakthrough Strategy to cart. $7.99, good condition, Sold by Friends of the Phoenix Library rated 3.0 out of 5 stars, ships from Phoenix, AZ, UNITED STATES, published 1991 by McGraw-Hill Education.
