Revised and Updated with New Material! Finding and retaining qualified agents is an endless challenge for call centers. An effective recruiting strategy, combined with a motivating, supportive training program that keeps new-hires charged about their potential with the company, will pay off in lower hiring costs and higher staff retention. Call Center Recruiting and New-Hire Training offers call center managers valuable insights and ideas on: ? Developing retention-oriented recruiting strategies ? How to select the most ...
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Revised and Updated with New Material! Finding and retaining qualified agents is an endless challenge for call centers. An effective recruiting strategy, combined with a motivating, supportive training program that keeps new-hires charged about their potential with the company, will pay off in lower hiring costs and higher staff retention. Call Center Recruiting and New-Hire Training offers call center managers valuable insights and ideas on: ? Developing retention-oriented recruiting strategies ? How to select the most qualified candidates ? Developing new-hires into successful agents ? Recruiting and training call center supervisors ? Alternative labor pools Each chapter is filled with innovative practices, strategies and best practices from call centers that have successfully put a stop to the revolving door of agent attrition.
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Add this copy of Call Center Recruiting and New-Hire Training: the Best to cart. $11.93, very good condition, Sold by ThriftBooks-Baltimore rated 5.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2004 by Call Center Press.
Edition:
2004, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Recruiting and New-Hire Training: the Best to cart. $11.94, very good condition, Sold by HPB-Diamond rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2004 by Call Center Press.
Edition:
2004, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2004
Language:
English
Alibris ID:
18341663020
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Add this copy of Call Center Recruiting and New-Hire Training: the Best to cart. $35.45, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 2004 by Call Center Press.
Edition:
2004, ICMI Press (International Customer Management Institute)
