"Call Center and Contact Center Management" is the ultimate guide to navigating the world of contact centers. Whether you're starting a career, setting up a business, or managing an existing operation, this comprehensive book will provide you with everything you need to succeed. Who is this book for? Aspiring Professionals looking to build a career in the contact center industry Entrepreneurs & Business Owners planning to start or set up a contact center Call Center Agents seeking to enhance their skills and ...
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"Call Center and Contact Center Management" is the ultimate guide to navigating the world of contact centers. Whether you're starting a career, setting up a business, or managing an existing operation, this comprehensive book will provide you with everything you need to succeed. Who is this book for? Aspiring Professionals looking to build a career in the contact center industry Entrepreneurs & Business Owners planning to start or set up a contact center Call Center Agents seeking to enhance their skills and advance in their careers Managers, Supervisors, & Directors who want to improve team performance and drive customer satisfaction What does this book cover? Introduction to Call Centers & Contact Centers: Understanding the foundations and operations of modern contact centers. Operations & Technology: Exploring the essential tech tools and systems that power contact centers. Workforce Management & Optimization: Strategies for effectively managing and enhancing agent performance. Customer Experience & Satisfaction: Best practices to deliver exceptional customer service and ensure satisfaction. Performance Management & Reporting: Techniques for tracking and improving team performance through data and insights. Quality Assurance & Process Improvement: Maintaining high-quality standards and implementing continuous process improvements. Leadership & Management: Key strategies for guiding and motivating teams to succeed in a call center environment. Outsourcing & Vendor Management: Understanding outsourcing roles and best practices for managing vendors. Compliance & Security: Navigating legal, security, and regulatory requirements in contact center operations. Employee Well-being & Mental Health: Strategies for supporting agent well-being, reducing burnout, and fostering a healthy work environment. This book offers everything you need to manage, optimize, and grow your contact center operations, ensuring top-tier performance and customer satisfaction. Get your copy today and start mastering the art of contact center management!
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Add this copy of Call Center and Contact Center Management: A Simple to cart. $20.12, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 2025 by Independently Published.
Add this copy of Call Center and Contact Center Management: A Simple to cart. $28.15, like new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2025 by Independently Published.
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Fine. Trade paperback (US). Glued binding. 310 p. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Add this copy of Call Center and Contact Center Management: A Simple to cart. $28.43, new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2025 by Independently Published.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
New. Trade paperback (US). Glued binding. 310 p. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
