Communications and IT professionals are often asked to make decisions that affect telecommunications services and costs for years. Computer Telephony Integration, Second Edition reduces the anxiety involved in making those decisions by explaining convergence, telephony standards, powerful tools for call centers, IP telephony, infrastructure management tools, and advanced business applications using SS7 and its open system successors. The second edition has expanded chapters on security, cost management, call center ...
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Communications and IT professionals are often asked to make decisions that affect telecommunications services and costs for years. Computer Telephony Integration, Second Edition reduces the anxiety involved in making those decisions by explaining convergence, telephony standards, powerful tools for call centers, IP telephony, infrastructure management tools, and advanced business applications using SS7 and its open system successors. The second edition has expanded chapters on security, cost management, call center technology, and IP telephony. Case studies provide a real world perspective on many of the newest CTI technologies. A basic primer is also provided for those new to the subject.
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Add this copy of Computer Telephony Integration to cart. $59.19, new condition, Sold by discount_scientific_books rated 5.0 out of 5 stars, ships from Sterling Heights, MI, UNITED STATES, published 1999 by CRC Press.
Add this copy of Computer Telephony Integration to cart. $86.97, new condition, Sold by Media Smart rated 3.0 out of 5 stars, ships from Hawthorne, CA, UNITED STATES, published 1999 by Taylor & Francis Group.
