Learn how to discover and unlock the ?hidden opportunities? for additional revenue that are currently residing in your call center. In Driving Peak Sales Performance in Call Centers, Mary Murcott reveals the tools, practices and strategies for driving large-scale sales improvements, gleaned from her own experiences and those currently being used by the best-in-breed contact centers of leading companies, including American Express, Convergys, Cox Communications, Hilton Hotels, Lands? End, RMH Teleservices and others. She ...
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Learn how to discover and unlock the ?hidden opportunities? for additional revenue that are currently residing in your call center. In Driving Peak Sales Performance in Call Centers, Mary Murcott reveals the tools, practices and strategies for driving large-scale sales improvements, gleaned from her own experiences and those currently being used by the best-in-breed contact centers of leading companies, including American Express, Convergys, Cox Communications, Hilton Hotels, Lands? End, RMH Teleservices and others. She shares proven techniques to create new performance reporting tools; develop new hiring, training, performance management and coaching processes; and design incentive programs that will motivate your staff to perform at their peak levels.
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Add this copy of Driving Peak Sales Performance in Call Centers to cart. $2.76, very good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2005 by ICMI Inc.
Edition:
2005, ICMI Press (International Customer Management Institute)
Add this copy of Driving Peak Sales Performance in Call Centers to cart. $9.99, very good condition, Sold by HPB-Diamond rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2005 by ICMI Inc.
Edition:
2005, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2005
Language:
English
Alibris ID:
18625833859
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Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Driving Peak Sales Performance in Call Centers to cart. $9.99, very good condition, Sold by HPB Inc. rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2005 by ICMI Inc.
Edition:
2005, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2005
Language:
English
Alibris ID:
18463291181
Shipping Options:
Standard Shipping: $4.99
Trackable Expedited: $9.99
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Driving Peak Sales Performance in Call Centers to cart. $10.98, good condition, Sold by OnlineGoodwill rated 4.0 out of 5 stars, ships from Nashville, TN, UNITED STATES, published 2005 by ICMI Press (International Customer Management Institute).
Edition:
2005, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2005
Language:
English
Alibris ID:
18307330069
Shipping Options:
Standard Shipping: $4.99
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good. A copy that has been read, but remains in clean condition. All pages are solid. the cover is intact, but may show scuffs or light creases, as well as a possible rolled corner. The spine may show signs of wear. Pages may include limited notes and highlighting, The former owner may have written their name inside the front or back cover. COVER WILL VARY.
Add this copy of Driving Peak Sales Performance in Call Centers to cart. $29.59, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 2005 by ICMI Inc.
Edition:
2005, ICMI Press (International Customer Management Institute)
Add this copy of Driving Peak Sales Performance in Call Centers to cart. $52.20, new condition, Sold by Just one more Chapter rated 4.0 out of 5 stars, ships from Miramar, FL, UNITED STATES, published 2005 by ICMI Inc.
Edition:
2005, ICMI Press (International Customer Management Institute)
