Everything on the Line: Calming & De-Escalation of Aggressive & Mentally Ill Individuals on the Phone: A Comprehensive Guidebook for Emergency Dispatch
Everything on the Line: Calming & De-Escalation of Aggressive & Mentally Ill Individuals on the Phone: A Comprehensive Guidebook for Emergency Dispatch
Although call-takers at an Emergency Dispatch Center are under no immediate physical threat, they are often the focus of intense verbal violence. The author, assisted by consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over 120 years, walks professionals through a multitude of steps they can use to assist first responders, callers and other members of the public, while functioning at the highest level of professionalism.
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Although call-takers at an Emergency Dispatch Center are under no immediate physical threat, they are often the focus of intense verbal violence. The author, assisted by consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over 120 years, walks professionals through a multitude of steps they can use to assist first responders, callers and other members of the public, while functioning at the highest level of professionalism.
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Add this copy of Everything on the Line: Calming & De-Escalation of to cart. $25.76, new condition, Sold by Media Smart rated 4.0 out of 5 stars, ships from Hawthorne, CA, UNITED STATES, published 2019 by Edgework: Crisis Intervention Resources Pllc.
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