A how-to guide for running a successful IT helpdesk. It offers tools for measuring productivity, features ten key steps for successful support and presents real case studies. Techniques are given for: justifying staff and other expenditure; gaining senior management support; getting users on your side; running a motivated and productive team; and designing and managing services and service levels.
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A how-to guide for running a successful IT helpdesk. It offers tools for measuring productivity, features ten key steps for successful support and presents real case studies. Techniques are given for: justifying staff and other expenditure; gaining senior management support; getting users on your side; running a motivated and productive team; and designing and managing services and service levels.
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Add this copy of How to Manage the It Helpdesk: a Guide for User Support to cart. $5.84, good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 1997 by Butterworth-Heinemann.
Add this copy of How to Manage the It Helpdesk: a Guide for User Support to cart. $35.00, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1997 by Butterworth-Heinemann.
Add this copy of How to Manage the It Helpdesk: a Guide for User Support to cart. $49.64, new condition, Sold by Just one more Chapter rated 3.0 out of 5 stars, ships from Miramar, FL, UNITED STATES, published 1997 by Butterworth-Heinemann.
Add this copy of How to Manage the It Helpdesk: a Guide for User Support to cart. $77.17, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1997 by Butterworth-Heinemann.
Add this copy of How to Manage the It Helpdesk: a Guide for User Support to cart. $129.22, new condition, Sold by GridFreed rated 5.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 1997 by Butterworth-Heinemann.
