Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with ...
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Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies
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Add this copy of Integrating Service Level Agreements: Optimizing Your to cart. $25.00, fair condition, Sold by Premium Classics rated 5.0 out of 5 stars, ships from Chemung, NY, UNITED STATES, published 2002 by Wiley.
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Seller's Description:
Fair. COVER-bends, scratches, minor tears on edges; bookstore barcode label on spine; slight smudges, clean overall. PAGES-small stains, clean overall; bends, no tears; no writing. 400+ pgs. Not ex-library.
Add this copy of Integrating Service Level Agreements: Optimizing Your to cart. $32.36, fair condition, Sold by BooksRun rated 4.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2002 by Wiley.
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Seller's Description:
Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.
