Learn Microsoft Dynamics 365 Customer Service Building Stronger Relationships Through Better Service A comprehensive guide designed to empower business users, customer service professionals, and managers to excel in their careers. This book covers everything from mastering core features like case management and SLAs to leveraging AI-driven tools, Power BI analytics, and omnichannel strategies. Packed with insights and examples, it equips readers to enhance customer experiences, streamline operations, and excel in a ...
Read More
Learn Microsoft Dynamics 365 Customer Service Building Stronger Relationships Through Better Service A comprehensive guide designed to empower business users, customer service professionals, and managers to excel in their careers. This book covers everything from mastering core features like case management and SLAs to leveraging AI-driven tools, Power BI analytics, and omnichannel strategies. Packed with insights and examples, it equips readers to enhance customer experiences, streamline operations, and excel in a competitive market. Elevate your expertise, drive organizational success, and become a leader in modern customer service with this essential resource Contents at a Glance Part 1: Introduction to Microsoft Dynamics 365 Customer Service 1. Understanding Customer Service in the Digital Age Explore the evolution of customer service and the role of technology in transforming relationships. 2. What is Microsoft Dynamics 365 Customer Service? Overview of the platform, its purpose, and how it supports customer-centric organizations. 3. The Benefits of Using Dynamics 365 for Customer Service Key advantages, including improved efficiency, personalized service, and enhanced analytics. 4. Getting Started with Dynamics 365 Customer Service Basic setup, licensing, and an introduction to the Dynamics 365 ecosystem. Part 2: Core Features and Functionalities 5. The Customer Service Hub: A Deep Dive Navigating the Customer Service Hub and understanding its capabilities. 6. Case Management Essentials Creating, managing, and resolving cases for effective issue tracking. 7. Service Level Agreements (SLAs) and Entitlements Setting up and monitoring SLAs to ensure consistent customer service delivery. 8. Knowledge Management in Dynamics 365 Leveraging the knowledge base to empower agents and provide self-service options. 9. Queues and Routing Rules Automating case assignment and ensuring efficient workload distribution. Part 3: Enhancing Customer Interactions 10.Omnichannel Capabilities in Dynamics 365 Integrating chat, email, phone, and social media for seamless interactions. 11. Customer Insights and Personalization Using customer data to deliver tailored experiences and build loyalty. 12. Voice of the Customer Surveys Gathering feedback to improve service quality and customer satisfaction. 13. Portals and Self-Service Options Empowering customers through self-service portals and community forums. Part 4: Advanced Tools and Automation 14. AI-Driven Capabilities: Chatbots and Virtual Agents Implementing AI to enhance efficiency and provide instant support. 15. Automation with Power Automate Streamlining processes and reducing manual tasks with workflow automation. 16. Integrating Dynamics 365 with Other Tools Connecting Dynamics 365 to ERP systems, Office 365, and third-party applications. Part 5: Reporting and Analytics 17. Building and Utilizing Dashboards Creating real-time dashboards for monitoring performance metrics. 18. Analytics and Insights with Power BI Advanced reporting techniques for deeper insights into customer service operations. Part 6: Best Practices and Future Trends 19. Best Practices for Implementing Dynamics 365 Customer Service Tips for successful implementation, including change management and training. 20. Future Trends in Customer Service Technology Exploring the role of AI, IoT, and predictive analytics in shaping the future of customer service.
Read Less
Add this copy of Learn Microsoft Dynamics 365 Customer Service: Building to cart. $24.14, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 2024 by Independently Published.
Add this copy of Learn Microsoft Dynamics 365 Customer Service: Building to cart. $29.86, new condition, Sold by Just one more Chapter rated 3.0 out of 5 stars, ships from Miramar, FL, UNITED STATES, published 2024 by Independently published.
