This book is very helpful for people who initially enter the field of business or students who want to learn how the business and process inside an industry works. It has both qualitied and quantified aspect to do the analysis. It is good! Not only let readers konw why, but also know how!
![Managing Business Process Flows: Principles of Operations Management [With Cdrom]](https://www1.alibris-static.com/isbn/9780131676862_t.gif)
