Gives you the information, tools, and techniques you need to connect with your frontline staff and lead them to performance. This book explains how to manage the critical 'human' element in contact centers, which is important for overall performance than having the contact center technology or operational system.
Read More
Gives you the information, tools, and techniques you need to connect with your frontline staff and lead them to performance. This book explains how to manage the critical 'human' element in contact centers, which is important for overall performance than having the contact center technology or operational system.
Read Less
Add this copy of Managing and Motivating Contact Center Employees: Tools to cart. $79.92, new condition, Sold by GridFreed rated 5.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 2002 by McGraw-Hill.
