This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective. Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and ...
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This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective. Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement. The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives. Includes a statistics chapter with an expanded discussion of power analysis and a reprint of Cohen's classic power charts Offers a conceptualization section in each chapter that provides a vocabulary of metric terms Presents an expanded discussion of Katz and Kahn's properties of an open system Provides a description of how generic system theory concepts can be applied to the workplace An extensive reference section with a step-by-step summary helps managers put it all together
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Add this copy of Metrics 2.0: Creating Scorecards for High-Performance to cart. $59.05, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 2010 by Praeger.
Add this copy of Metrics 2.0: Creating Scorecards for High-Performance to cart. $65.32, good condition, Sold by Anybook rated 4.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2010 by Praeger Publishers.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 800grams, ISBN: 9780313384561.
Add this copy of Metrics 2.0: Creating Scorecards for High-Performance to cart. $67.71, like new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2010 by Praeger.
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Fine. Glued binding. Cloth over boards. With dust jacket. 368 p. Contains: Unspecified, Tables, black & white, Figures. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Add this copy of Metrics 2.0: Creating Scorecards for High-Performance to cart. $75.82, new condition, Sold by Ria Christie Books rated 4.0 out of 5 stars, ships from Uxbridge, MIDDLESEX, UNITED KINGDOM, published 2010 by Praeger.
