Errors in crisis management operations can have deadly consequences. Some international organizations take steps to reform, whereas other organizations tend to repeat the same errors. As budget cuts have led to increased turnover in personnel, how is it that international organizations have maintained any knowledge about past errors? This book introduces an argument for how and why international organizations develop institutional memory of strategic errors. As Heidi Hardt shows, formal learning processes -- such as lessons ...
Read More
Errors in crisis management operations can have deadly consequences. Some international organizations take steps to reform, whereas other organizations tend to repeat the same errors. As budget cuts have led to increased turnover in personnel, how is it that international organizations have maintained any knowledge about past errors? This book introduces an argument for how and why international organizations develop institutional memory of strategic errors. As Heidi Hardt shows, formal learning processes -- such as lessons learned offices and databases - can ironically deter elite officials from using the processes to share their relevant knowledge. Elites have few professional incentives to report observed strategic errors. As a result, most memory-building occurs behind the scenes via informal processes. These informal processes include elites' use of transnational interpersonal networks, private documentation, and conversations during crisis management exercises. Such processes ensure that institutional memory develops, but they do so at a price: an organization's memory is vulnerable to knowledge loss if even one critical elite chooses to retire. Hardt tests her argument through extensive, original field research inside one of the world's largest crisis management organizations -- the North Atlantic Treaty Organization (NATO). She conducted interviews and a survey experiment with 120 NATO elites, including almost all NATO ambassadors and military representatives, all assistant secretary generals, and civilian and military leaders engaged in the decision-making and planning of operations. Her findings provide insights into NATO's institutional memory concerning three cases of crisis management in Afghanistan, Libya, and Ukraine. Ultimately, this book argues that formal learning processes alone are insufficient for an organization to capture knowledge, learn and change.
Read Less
Add this copy of Nato's Lessons in Crisis Institutional Memory in to cart. $27.50, like new condition, Sold by Michener & Rutledge Bookseller rated 5.0 out of 5 stars, ships from Baldwin City, KS, UNITED STATES, published 2018 by Oxford University Press.
Add this copy of NATO's Lessons in Crisis: Institutional Memory in to cart. $36.50, new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2018 by Oxford University Press Inc.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
New. Intended for professional and scholarly audience. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Add this copy of Nato's Lessons in Crisis: Institutional Memory in to cart. $36.51, new condition, Sold by indoo rated 4.0 out of 5 stars, ships from Avenel, NJ, UNITED STATES, published 2018 by Oxford University Press Inc.
Add this copy of NATO's Lessons in Crisis: Institutional Memory in to cart. $44.76, new condition, Sold by Ria Christie Books rated 4.0 out of 5 stars, ships from Uxbridge, MIDDLESEX, UNITED KINGDOM, published 2018 by Oxford University Press Inc.
