This is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT(R)5, ISO/IEC 20000 and ITIL(R) and to provide a unique mapping to assist service management practitioners in their information gathering.
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This is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT(R)5, ISO/IEC 20000 and ITIL(R) and to provide a unique mapping to assist service management practitioners in their information gathering.
Read Less
Add this copy of Pragmatic Application of Service Management: the Five to cart. $25.96, good condition, Sold by HPB-Red rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2014 by It Governance Publishing.
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