This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative. The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book ...
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This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative. The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.
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Add this copy of Quality, Behavior, and the Bottom Line: the Human Side to cart. $8.95, fair condition, Sold by EB-Books LLC rated 2.0 out of 5 stars, ships from Rockford, IL, UNITED STATES, published 2015 by Createspace Independent Publishing Platform.
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Add this copy of Quality, Behavior, and the Bottom Line: the Human Side to cart. $54.46, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 2015 by CreateSpace Independent Publis.
