Private, public, and voluntary organisations all provide services we either like to consume or require to lead a fulfilling and healthy life. As such, well-functioning service organisations are central to a productive and positive society. A central premise of this book is that, over time, customers come to negatively view service organisations. We have found, time and again, the failure to bring people together to achieve the purpose the organisation has been set up to accomplish is the reason customers of service ...
Read More
Private, public, and voluntary organisations all provide services we either like to consume or require to lead a fulfilling and healthy life. As such, well-functioning service organisations are central to a productive and positive society. A central premise of this book is that, over time, customers come to negatively view service organisations. We have found, time and again, the failure to bring people together to achieve the purpose the organisation has been set up to accomplish is the reason customers of service organisations hold this negative view. This book is about establishing leadership designed to liberate people and organisations from stultifying systems and structures. It is about eliminating the waste caused by unclear objectives, arbitrary use of power, and the excessive levels of activity and effort found in many organisations. In short, we help progressive leaders understand and treat systemic causes of poor customer and employee experiences, unproductive activity, and unnecessary operational expense. What results is a productive and positively viewed organisation, that is better for customers, better for the organisation, and better for you and your colleagues. We offer guidance, using award-winning practical methods and leadership tools based upon a coherent and integrated theory of organisational behaviour underpinned by over 25 years of research and application in the field. The purpose of this book is to help you, as a progressive leader, to positively change your service organisation for the benefit of all.
Read Less
Add this copy of Reconceive: New Thinking for Progressive Leaders to to cart. $23.18, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 2022 by Reconceive Pty Ltd.
Add this copy of Reconceive: New Thinking for Progressive Leaders to to cart. $30.24, like new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2022 by Reconceive Pty Ltd.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Fine. Trade paperback (US). Glued binding. 302 p. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Add this copy of Reconceive: New Thinking for Progressive Leaders to to cart. $30.25, very good condition, Sold by Academic Book Solutions rated 5.0 out of 5 stars, ships from Medford, NY, UNITED STATES, published 2022 by Reconceive Pty Ltd.
Add this copy of Reconceive: New Thinking for Progressive Leaders to to cart. $30.52, new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2022 by Reconceive Pty Ltd.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
New. Trade paperback (US). Glued binding. 302 p. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Add this copy of Reconceive: New Thinking for Progressive Leaders to to cart. $30.53, new condition, Sold by Just one more Chapter rated 3.0 out of 5 stars, ships from Miramar, FL, UNITED STATES, published 2022 by Reconceive Pty Ltd.
