This work is on the most important topic in business circles today - the radical redesign of a company's processes, organization and culture to achieve a quantum leap in performance. Adam Smith work broke down into specialized tasks. Hammer and Champy explain that instead of tinkering with - or simply computerizing - an aspect of the work design, the answer is to radically redesign the whole process. Business re-engineering isn't about fixing anything - it's about starting again, about reinventing the nature of work and ...
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This work is on the most important topic in business circles today - the radical redesign of a company's processes, organization and culture to achieve a quantum leap in performance. Adam Smith work broke down into specialized tasks. Hammer and Champy explain that instead of tinkering with - or simply computerizing - an aspect of the work design, the answer is to radically redesign the whole process. Business re-engineering isn't about fixing anything - it's about starting again, about reinventing the nature of work and corporate structures from top to bottom. This book shows how some of the world's premier corporations are re-engineering to save hundreds of millions of dollars a year, achieve unprecedented levels of customer satistfaction, and speed up and make more flexible all aspects of their operations. Re-engineering is the 90s what strategy was for the 70s and quality was for the 80s. After a decade of restructuring and downsizing, of cutting costs and capacity, managers need to rethink boldly to yield the dramatic improvements for companies, both big and small, to compete successfully in a changing world.
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Michael Hammer started this revolution and has provided a terrific set of guides (in the form of his books). This particular book helps set the stage for the process, and each subsequent book takes the reader on the next step in the process.
If you want to really make process improvements that will stick and have an impact, learn from this book the right way to start, and read the success studies he describes - real cases.
