This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.
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This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.
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Add this copy of Service Management in Computing and Telecommunications to cart. $5.00, very good condition, Sold by Chatt PublicLibraryFoundation rated 4.0 out of 5 stars, ships from Chattanooga, TN, UNITED STATES, published 1995 by Artech House Publishers.
Add this copy of Service Management in Computing and Telecommunications to cart. $29.02, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1995 by Artech House Publishers.
Add this copy of Service Management in Computing and Telecommunications to cart. $81.22, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 1995 by Artech House Publishers.
Add this copy of Service Management in Computing and Telecommunications to cart. $106.61, new condition, Sold by Ria Christie Books rated 4.0 out of 5 stars, ships from Uxbridge, MIDDLESEX, UNITED KINGDOM, published 1995 by Artech House Publishers.
