By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand and supplier and financial management with the service portfolio and service catalogue. For IT departments and intermediate exam candidates, this book provides clarification and expansion of the core ITIL] texts.
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By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand and supplier and financial management with the service portfolio and service catalogue. For IT departments and intermediate exam candidates, this book provides clarification and expansion of the core ITIL] texts.
Read Less
Add this copy of Service Offerings and Agreements-a Guide for ItilŪ V3 to cart. $47.84, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 2011 by British Informatics Society Lt.
