IBM's battle plan for attracting new customers--and keeping them for life--is profiled in this in-depth exploration of the battle-tested Customer Value Management (CVM) program. 40 illustrations.
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IBM's battle plan for attracting new customers--and keeping them for life--is profiled in this in-depth exploration of the battle-tested Customer Value Management (CVM) program. 40 illustrations.
Read Less
Add this copy of The Customer-Centered Enterprise: How Ibm and Other to cart. $4.15, new condition, Sold by Red's Corner rated 5.0 out of 5 stars, ships from Tucker, GA, UNITED STATES, published 1999 by McGraw-Hill.
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Seller's Description:
All orders ship by next business day! This is a new hardcover book. For USED books, we cannot guarantee supplemental materials such as CDs, DVDs, access codes and other materials. We are a small company and very thankful for your business!
Add this copy of The Customer-Centered Enterprise: How Ibm and Other to cart. $4.97, very good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1999 by McGraw-Hill.
Add this copy of The Customer-Centered Enterprise: How Ibm and Other to cart. $10.00, very good condition, Sold by Folded Corner Books rated 5.0 out of 5 stars, ships from Endicott, NY, UNITED STATES, published 1999 by McGraw-Hill.
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Seller's Description:
Very Good in Good jacket. Size: 8vo-over 7¾-9¾Tall; This book is about putting your customers first. The previous owner has blocked out their name in black magic marker on the top /bottom edge pages and on the first few front pages. There are NO marks or writing in the reading text.
Add this copy of The Customer-Centered Enterprise: How Ibm and Other to cart. $25.44, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1999 by McGraw-Hill.
