The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
Co-written by a leading expert in supply chain management and the Council of Supply Chain Management Professionals (CSCMP), this reference brings together authoritative knowledge about all facets of order fulfillment and customer service process management throughout the supply chain. The book fully addresses planning, organizing, controlling, and coordinating order fulfillment and service operations activities from initial customer inquiry all the way through post sales service. Readers will gain a deep understanding of ...
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Co-written by a leading expert in supply chain management and the Council of Supply Chain Management Professionals (CSCMP), this reference brings together authoritative knowledge about all facets of order fulfillment and customer service process management throughout the supply chain. The book fully addresses planning, organizing, controlling, and coordinating order fulfillment and service operations activities from initial customer inquiry all the way through post sales service. Readers will gain a deep understanding of these crucial processes, which may be the only direct contacts some organizations have with their customers, and can make or break organizational reputations. Coverage includes: Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations Key elements and processes in order fulfillment and customer service, and interactions amongst them Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes The critical role of technology in managing order fulfillment and customer service processes Requirements and challenges of global order fulfillment and customer service processes Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks
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Add this copy of The Definitive Guide to Order Fulfillment and Customer to cart. $74.85, good condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2014 by Pearson FT Press.
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Good. Sewn binding. Cloth over boards. 224 p. Contains: Illustrations, black & white, Tables, black & white, Figures. Council of Supply Chain Management Professionals. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
Add this copy of Definitive Guide to Order Fulfillment and Customer to cart. $74.86, good condition, Sold by SurplusTextSeller rated 5.0 out of 5 stars, ships from Columbia, MO, UNITED STATES, published 2014 by Pearson FT Press.
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Good. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
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Add this copy of Definitive Guide to Order Fulfillment and Customer to cart. $98.09, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 2014 by Pearson FT Press.
Add this copy of Definitive Guide to Order Fulfillment and Customer to cart. $156.24, new condition, Sold by Just one more Chapter rated 3.0 out of 5 stars, ships from Miramar, FL, UNITED STATES, published 2014 by Pearson FT Press.
Add this copy of Definitive Guide to Order Fulfillment and Customer to cart. $159.49, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 2014 by Pearson FT Press.
