Mishandling workplace complaints can lead to bad publicity, employee turnover, and legal trouble. By following the ten steps laid out in the book, managers and HR professionals can learn how to take complaints, conduct interviews, document findings, and ultimately make decisions to keep employees safe and the company out of the courtroom.
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Mishandling workplace complaints can lead to bad publicity, employee turnover, and legal trouble. By following the ten steps laid out in the book, managers and HR professionals can learn how to take complaints, conduct interviews, document findings, and ultimately make decisions to keep employees safe and the company out of the courtroom.
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