As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.
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As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.
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Add this copy of The Executive Guide to Call Center Metrics to cart. $1.30, good condition, Sold by ZBK Books rated 5.0 out of 5 stars, ships from Woodland Park, NJ, UNITED STATES, published 2012 by Robert Houston Smith Publishers.
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Fast &-Good condition with a solid cover and clean pages. Shows normal signs of use such as light wear or a few marks highlighting but overall a well-maintained copy ready to enjoy. Supplemental items like CDs or access codes may not be included.
Add this copy of The Executive Guide to Call Center Metrics to cart. $4.20, good condition, Sold by ZBK Books rated 5.0 out of 5 stars, ships from Woodland Park, NJ, UNITED STATES, published 2012 by Robert Houston Smith Publishers.
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Fast &-Good condition with a solid cover and clean pages. Shows normal signs of use such as light wear or a few marks highlighting but overall a well-maintained copy ready to enjoy. Supplemental items like CDs or access codes may not be included.
Add this copy of The Executive Guide to Call Center Metrics to cart. $4.63, very good condition, Sold by ThriftBooks-Atlanta rated 4.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2012 by Robert Houston Smith Publishers.
Add this copy of The Executive Guide to Call Center Metrics to cart. $4.63, very good condition, Sold by ThriftBooks-Reno rated 4.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2012 by Robert Houston Smith Publishers.
Add this copy of The Executive Guide to Call Center Metrics to cart. $4.63, very good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2012 by Robert Houston Smith Publishers.
Add this copy of The Executive Guide to Call Center Metrics to cart. $4.63, very good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2012 by Robert Houston Smith Publishers.
Add this copy of The Executive Guide to Call Center Metrics to cart. $4.63, good condition, Sold by ThriftBooks-Atlanta rated 4.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2012 by Robert Houston Smith Publishers.
Add this copy of The Executive Guide to Call Center Metrics to cart. $4.63, good condition, Sold by ThriftBooks-Reno rated 4.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2012 by Robert Houston Smith Publishers.
Add this copy of The Executive Guide to Call Center Metrics to cart. $4.98, very good condition, Sold by ThriftBooks-Atlanta rated 4.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2012 by Smith Publishers, Robert Houston.
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Very good. A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. An ex-library book and may have standard library stamps and/or stickers. At ThriftBooks, our motto is: Read More, Spend Less.
Add this copy of The Executive Guide to Call Center Metrics to cart. $12.50, like new condition, Sold by Used Book Company rated 4.0 out of 5 stars, ships from Egg Harbor Township, NJ, UNITED STATES, published 2012 by Robert Houston Smith Publishers.
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Fine. Shows very minimal signs of wear and previous use. A portion of your purchase benefits nonprofits! -Note: Edition & format may differ from what is shown in stock photo & item details. May not include supplementary material (toys, access code, dvds, etc).
