Although dozens of "new" strategies continue to evolve and re-evolve in the quality improvement field, the starting point for any total quality environment remains customer satisfaction. Now comes a practical guide linking customer satisfaction to the most essential quality concepts. Numerous case studies.
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Although dozens of "new" strategies continue to evolve and re-evolve in the quality improvement field, the starting point for any total quality environment remains customer satisfaction. Now comes a practical guide linking customer satisfaction to the most essential quality concepts. Numerous case studies.
Read Less
Add this copy of Tqm: a Primer for Implementation (Financial Times to cart. $63.53, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1994 by Irwin Professional Pub.
