In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder than ever to please. The authors provide a tested formula for restoring balance to the customer relationship by establishing what they call Service Calm.
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In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder than ever to please. The authors provide a tested formula for restoring balance to the customer relationship by establishing what they call Service Calm.
Read Less
Add this copy of Wired and Dangerous: How Your Customers Have Changed to cart. $4.49, good condition, Sold by Goodwill of Greater Milwaukee rated 5.0 out of 5 stars, ships from Milwaukee, WI, UNITED STATES, published 2011 by Berrett-Koehler Publishers.
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Seller's Description:
Book is considered to be in good or better condition. The actual cover image may not match the stock photo. Hard cover books may show signs of wear on the spine cover or dust jacket. Paperback book may show signs of wear on spine or cover as well as having a slight bend curve or creasing to it. Book should have minimal to no writing inside and no highlighting. Pages should be free of tears or creasing. Stickers should not be present on cover or elsewhere and any CD or DVD expected with the book is included. Book is not a former library copy.
Add this copy of Wired and Dangerous: How Your Customers Have Changed to cart. $4.99, new condition, Sold by eQuip Online rated 5.0 out of 5 stars, ships from Aliquippa, PA, UNITED STATES, published 2011 by Berrett-Koehler Publishers.
Add this copy of Wired and Dangerous: How Your Customers Have Changed to cart. $5.50, very good condition, Sold by HPB Inc. rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2011 by Berrett-Koehler Publishers.
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Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Wired and Dangerous: How Your Customers Have Changed to cart. $15.95, new condition, Sold by ABC Books rated 5.0 out of 5 stars, ships from Springfield, MO, UNITED STATES, published 2011 by Berrett-Koehler Publishers.
Add this copy of Wired and Dangerous: How Your Customers Have Changed to cart. $24.90, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 2011 by ReadHowYouWant.
