The central theme of this book is customer focus. It assumes that if a firm is to be profitable, or even survive in today's competitive environment, it must be responsive to the needs and expectations of its customers. In some cases, IT can assist a customer directly, in others, value may be added to existing services and to other activities in which the organization is engaged. This book argues that what applies to the organization as a whole also applies to the information systems (IS) function. The customers of an IS ...
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The central theme of this book is customer focus. It assumes that if a firm is to be profitable, or even survive in today's competitive environment, it must be responsive to the needs and expectations of its customers. In some cases, IT can assist a customer directly, in others, value may be added to existing services and to other activities in which the organization is engaged. This book argues that what applies to the organization as a whole also applies to the information systems (IS) function. The customers of an IS department are firstly its corporate clients - business unit managers and service users - and indirectly the organization's customers.
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Add this copy of Information Systems: the Customer Service Focus to cart. $248.83, good condition, Sold by Phatpocket Limited rated 4.0 out of 5 stars, ships from Waltham Abbey, ESSEX, UNITED KINGDOM, published 1997 by Palgrave Macmillan.
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Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
