Designed to help those in the NHS who become involved in resolving complaints. Conciliation is widely used in everday life, but it is a technique only recently used in the NHS. This text describes conciliation as a process, and provides a practical method to resolve disagreements between NHS providers and their patients. Mediation employs many of the same skills as conciliation, but requires a more directive, expert approach. Techniques, skills and knowledge requires to resolve complaints, or mediation to resolve ...
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Designed to help those in the NHS who become involved in resolving complaints. Conciliation is widely used in everday life, but it is a technique only recently used in the NHS. This text describes conciliation as a process, and provides a practical method to resolve disagreements between NHS providers and their patients. Mediation employs many of the same skills as conciliation, but requires a more directive, expert approach. Techniques, skills and knowledge requires to resolve complaints, or mediation to resolve disagreements regarding the treatment of a patient, are described in detail. Short cases show how the techniques should be applied.
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Add this copy of Conciliation and Mediation in the Nhs: a Practical to cart. $19.94, good condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 1997 by Radcliffe.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 250grams, ISBN: 9781857752311.
