I ordered a songbook of music and received a vinyl record. It doesn't even have the same title, though both items were Sesame Street. I went through Alibris to secure a return and refund, but based on other reviews, I'm not optimistic.
HPB-Diamond shipped my book to the wrong address. When I pointed out their mistake hoping for a replacement or a refund, they never responded. This is the worst bookseller I have ever had the displeasure to deal with.
Customer comments
All of the comments for HPB-Diamond appear below:
positive comment by John H on Mar 12, 2024
Shipping took a bit longer than average but item was as described. Thanks!
positive comment by New & Olde Pages on Mar 12, 2024
always like these sellers, always professional
positive comment by ShienDee P on Mar 11, 2024
thanks
positive comment by Robert E on Mar 9, 2024
Thank you , product was in great condition and arrived fast.
positive comment by Jonathan B on Mar 7, 2024
good seller.
positive comment by Clayton V on Mar 2, 2024
Although the tracking information was behind, I still received the item on time.
negative comment by Jen K on Feb 27, 2024
I ordered a songbook of music and received a vinyl record. It doesn't even have the same title, though both items were Sesame Street. I went through Alibris to secure a return and refund, but based on other reviews, I'm not optimistic.
positive comment by Bill S on Feb 25, 2024
Book is almost new, good packaging and shipping.
positive comment by Bill S on Feb 25, 2024
CD excellent condition, quickly shipped. Case was cracked upon receipt, but item packaged well.
positive comment by kozakiew@msu.edu on Feb 24, 2024
all good
positive comment by Brian on Feb 20, 2024
Book was shipped quickly and was in the condition described.
positive comment by Brian on Feb 20, 2024
Book was shipped quickly and was in the exact condition as described.
neutral comment by LUC on Feb 19, 2024
Great Customer Service! Many Thanks! A++
positive comment by Johnny S on Feb 17, 2024
Thank you. 5-day turnaround from purchase to arrival--excellent service!
positive comment by Rickey E on Feb 16, 2024
Perfect as always from this seller.
positive comment by Alicia J on Feb 15, 2024
Prompt delivery. Carefully packaged. Thank you!
positive comment by Eupalinos on Feb 10, 2024
No complaints
positive comment by Jacqueline S on Feb 10, 2024
Book exceeds expected condition, thank you
positive comment by Jacqueline S on Feb 8, 2024
Book arrived quickly and in expected condition
positive comment by BRUCE S on Feb 4, 2024
Gift enjoyed by receiver. Delivery correct; received early in good shape.
negative comment by Jason D on Feb 4, 2024
HPB-Diamond shipped my book to the wrong address. When I pointed out their mistake hoping for a replacement or a refund, they never responded. This is the worst bookseller I have ever had the displeasure to deal with.
neutral comment by kozakiew@msu.edu on Feb 4, 2024
order canceled by seller
positive comment by Karl K on Feb 1, 2024
Received as described. Secure packaging. Prompt delivery.
positive comment by Freddie M on Jan 31, 2024
Book came quick and was in very good condition. Would buy from this seller again. 10 out of 10.
positive comment by Freddie M on Jan 31, 2024
Book came quick and was in very good condition. Would buy from this seller again. 10 out of 10.
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