Wired and Dangerous: How Your Customers Have Changed and What to Do About It (16pt Large Edition)

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder than ever to please. The authors provide a tested formula for restoring balance to the customer relationship by establishing what they call Service Calm. Read More

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder than ever to please. The authors provide a tested formula for restoring balance to the customer relationship by establishing what they call Service Calm. Read Less

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  	This is a digital edition of this title. Rent eBook (2 Options) 90 Day Rental: $15.70 (Expires Feb 07, 2026) 120 Day Rental: $16.69 (Expires Mar 09, 2026) Buy eBook Lifetime Access: $19.95 Title: Wired and Dangerous by Chip R. Bell; John R. Patterson Publisher: Berrett-Koehler Print ISBN: 9781605099750, 1605099759 eText ISBN: 9781605099774 Edition: 2011 1st edition Format: EPUB eBook	$15.70 Rent eBook This is a digital eBook Nothing will be shipped to you Works with web browsers and the VitalSource app on all Windows, Mac, Chromebook, Kindle Fire, iOS, and Android devices Most eBooks are returnable within 14 days of purchase Questions? See our eBook FAQ