Service Offerings and Agreements: A Guide for Itil(r) Exam Candidates (2nd Revised edition)

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments, this book provides clarification and expansion of the core ITIL� texts. This new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product. Read More

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments, this book provides clarification and expansion of the core ITIL� texts. This new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product. Read Less

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2014 2nd Revised edition

ISBN:

1780171927

/ ISBN-13:

9781780171920

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  	Edition: 2014, BCS, the Chartered Institute for It Trade paperback, Good	Details: ISBN: 1780171927 ISBN-13: 9781780171920 Pages: 235 Edition: 2nd Revised edition Publisher: BCS, the Chartered Institute for It Published: 2014 Language: English Alibris ID: 18368828032	Shipping Options: Standard Shipping: $4.99 Trackable Expedited: $9.99 Choose your shipping method in Checkout. Costs may vary based on destination.
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2014, BCS, the Chartered Institute for It, Swindon ISBN-13: 9781780171920 2nd Revised edition Trade paperback See All from $90.99