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Kay Ann Cassell,
Uma Hiremath
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Sustainable Online Library...
Mou Chakraborty,
Samantha Harlow
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Conducting the Reference...
Catherine Sheldrick Ross,
Kirsti Nilsen
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Reference and Information...
Kay Ann Cassell,
Uma Hiremath
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Reference and Information...
Kay Ann Cassell,
Uma Hiremath
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The Reference Interview Today
Susan Knoer
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Modern Pathfinders: Creating...
Jason Puckett
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Envisioning the Future of...
Diane Zabel (Editor),
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Reference Renaissance:...
R David Lankes,
Marie L Radford
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The Reference Interview Today...
Dave Harmeyer
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Reference Reborn: Breathing...
Diane Zabel
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The Handheld Library: Mobile...
Thomas a Peters (Editor),
Lori Bell (Editor)
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Reimagining Reference in the...
David A Tyckoson (Editor),
John G Dove (Editor)
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Implementing Virtual...
Beth Thomsett-Scott (Editor)
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Eric Novotny
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E-Reference Context and...
Sue Polanka
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Managing Reference Today: New...
Kay Ann Cassell
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Meredith Powers,
Laura Costello
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Serving Online Customers:...
Donald A Barclay
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Chat Reference: A Guide to...
Jana Ronan
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Assessing Information Needs...
David Nicholas
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Virtual Reference on a Budget...
Michael Pullin (Editor),
Teresa R Dalston (Editor)
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Designing and Implementing...
Beth Thomsett-Scott
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Conducting the Ref Interview,...
Catherine Sheldrick Ross,
Lorsto Nilsen
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