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Serving the Difficult Customer
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Interlibrary Loan Sharks and...
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Defusing the Angry Patron
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Customer Service Excellence:...
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Assessing Service Quality:...
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Introduction to Library...
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People Come First: User...
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eBook from $34.65
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Introduction to Library...
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Free Library of Philadelphia,
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Philosophy of User Education
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Booktalk! 2: Booktalking for...
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Knowing Where to Look: The...
Lois Horowitz
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Educating the Library User
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Libraries and Cultural Change
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Customer Service: A How-To-Do...
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Putting Service Into Library...
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Peoplework, Communications...
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