The Evaluation and...
Joseph R. Matthews,
Lisa Hinchliffe (Foreword by)
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Library Programs and Services...
Stacey Greenwell,
G Edward Evans
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Creating a Person-Centered...
Elizabeth A Wahler,
Sarah C Johnson
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Healthy Living at the Library...
Noah Lenstra
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Assessing Service Quality:...
Peter Hernon,
Ellen Altman
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21st Century Access Services:...
Michael Krasulski
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How Libraries and Librarians...
Joan C Durrance,
Karen E Fisher
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Lean Library Management:...
John Huber
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Whole Person Librarianship: A...
Sara Zettervall,
Mary Nienow
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Foundations of Library...
Hali R Keeler
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Introduction to Library...
Thomas L Carter,
G Edward Evans
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Library Programs and Services...
G Edward Evans,
Margaret Zarnosky Saponaro
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Demonstrating Results
Rhea Joyce Rubin,
Public Library Association
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The Customer-Focused Library:...
Joseph R Matthews
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Useful, Usable, Desirable:...
Aaron Schmidt,
Amanda Etches
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Practical Evaluation...
Rachel Applegate
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Twenty-First-Century Access...
Trevor A Dawes (Editor),
Michael J Krasulski (Editor)
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Underserved Patrons in...
Nicole A Cooke (Foreword by),
Julia C Skinner (Editor)
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Transforming Libraries,...
Julie Biando Edwards,
Melissa S Robinson
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Planning Our Future Libraries...
Kim Leeder (Editor),
Eric Frierson (Editor)
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Stellar Customer Service:...
Mou Chakraborty (Editor)
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Five Steps of Outcome-Based...
Melissa Gross,
Cindy Mediavilla
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Recipes for Mindfulness in...
Madeleine Charney (Editor),
Jenny Colvin (Editor)
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Letting Go of Legacy Services...
Mary Evangeliste,
Katherine Furlong
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