The customer service is a joke. My item is over a week late and on the last tracking it was headed to North Las Vegas from Waukegan, IL. I live in New York. I guess geography is not in their skill set.
I ordered a new book, which was carelessly packaged & arrived damaged. I contacted the Seller twice; both replies were off-point; basically, ?We?re sorry you haven?t received your item. It?s not our fault. Be patient.? No recourse, and they don?t care.
Absolutely poor quality by this seller. The communication was terrible and non responsive. The packing of was also poor quality. The book was wrapped with a thin plastic cover and no protection for the book. The book was damaged.
Terrible seller, shipping took too long, and they shipped a large hardcover in a plastic envelope with absolutely no padding, book was damaged of course. And I'm having to pay for shipping both ways, will never order via Alibris again.
Book arrived in a perfect package OUTSIDE.
INSIDE the book is damaged
I have sent multiple emails and no response
it has been a month and nothing from Alibris or the seller
Do NOT buy from this vendor. I bought this item on 12/5 and the item was allegedly shipped on 12/6. I contacted them for a tracking # and they responded with a nonresponse. Magically a tracking # comes up on 12/14 and it hasn't even made it to USPS.
Do NOT buy from this vendor. I bought this item on 12/5 and the item was allegedly shipped on 12/6. I contacted them for a tracking # and they responded with a nonresponse. Magically a tracking # comes up on 12/20 and it hasn't even made it to USPS.
Warning: I have repeated requested my USPS shipping number to track my shipment, but they will not give it to me. I purchased a very expensive book set so it's entirely reasonable to request the tracking number. Worried they're not legit & stole my money!
Ordered 12/4. Marked shipped 12/5, no tracking number. Customer service unhelpful. Tracking number added to order details on 12/11 but status has not changed as of today, 12/18. Was expected 12/13.
Book shipped 12/6/23 and I have not received it or any updated status of shipment. Book seller communicates poorly on shipping details and status. Is book on its way or do I need to request a refund?
Thanks so much to GreatBookPrices for the beautiful packaging and wonderful copy of this amazing book by one of England's best 17th-century playwrights! I am delighted!
This shipper doesn?t get back to you don?t buy from them as they don?t ship with good packing. Brand new book damaged. Won?t ever buy from them or Alibris as they also won?t deal with it. They want me to pay for shipping it back! Bad business!
Customer comments
All of the comments for GreatBookPrices appear below:
negative comment by Karen T on Dec 29, 2023
Seller used shipper which gets horrible reviews. Shipment was seven days later than stated.
negative comment by David S on Dec 28, 2023
The customer service is a joke. My item is over a week late and on the last tracking it was headed to North Las Vegas from Waukegan, IL. I live in New York. I guess geography is not in their skill set.
neutral comment by Timothy K on Dec 26, 2023
Exactly as described . Ordered on the 4th of December just got it today. The 26 th of December. They are slow at communicating also.
negative comment by jasbro on Dec 26, 2023
I ordered a new book, which was carelessly packaged & arrived damaged. I contacted the Seller twice; both replies were off-point; basically, ?We?re sorry you haven?t received your item. It?s not our fault. Be patient.? No recourse, and they don?t care.
positive comment by Arthur M on Dec 25, 2023
Marvelous, terrific bookseller!
negative comment by Jesse B on Dec 23, 2023
Absolutely poor quality by this seller. The communication was terrible and non responsive. The packing of was also poor quality. The book was wrapped with a thin plastic cover and no protection for the book. The book was damaged.
negative comment by Brian J on Dec 23, 2023
Terrible seller, shipping took too long, and they shipped a large hardcover in a plastic envelope with absolutely no padding, book was damaged of course. And I'm having to pay for shipping both ways, will never order via Alibris again.
positive comment by Debra on Dec 22, 2023
Great copy thank you!
negative comment by Sher A on Dec 22, 2023
Book arrived in a perfect package OUTSIDE. INSIDE the book is damaged I have sent multiple emails and no response it has been a month and nothing from Alibris or the seller
negative comment by Bunny on Dec 21, 2023
Seller sent the wrong book.
negative comment by christophe d on Dec 21, 2023
Do NOT buy from this vendor. I bought this item on 12/5 and the item was allegedly shipped on 12/6. I contacted them for a tracking # and they responded with a nonresponse. Magically a tracking # comes up on 12/14 and it hasn't even made it to USPS.
negative comment by christophe d on Dec 21, 2023
Do NOT buy from this vendor. I bought this item on 12/5 and the item was allegedly shipped on 12/6. I contacted them for a tracking # and they responded with a nonresponse. Magically a tracking # comes up on 12/20 and it hasn't even made it to USPS.
negative comment by Leigh Anne Y on Dec 20, 2023
HORRIBLE. Entire book damaged because it was packaged in a flimsy bag and not bubble wrap. Kind of shocking for a place that sells books.
negative comment by Mark L on Dec 20, 2023
Shipped to wrong address
positive comment by THOMAS J on Dec 20, 2023
Quick delivery thank you
positive comment by THOMAS J on Dec 20, 2023
Thank you
negative comment by Carina H on Dec 19, 2023
Warning: I have repeated requested my USPS shipping number to track my shipment, but they will not give it to me. I purchased a very expensive book set so it's entirely reasonable to request the tracking number. Worried they're not legit & stole my money!
negative comment by Eloise on Dec 18, 2023
Ordered 12/4. Marked shipped 12/5, no tracking number. Customer service unhelpful. Tracking number added to order details on 12/11 but status has not changed as of today, 12/18. Was expected 12/13.
positive comment by BRUCE S on Dec 16, 2023
Arrived quickly, sooner than estimated. Merry Christmas, y'all!
negative comment by Jan L on Dec 14, 2023
Book shipped 12/6/23 and I have not received it or any updated status of shipment. Book seller communicates poorly on shipping details and status. Is book on its way or do I need to request a refund?
positive comment by saxunltd on Dec 13, 2023
Thanks so much to GreatBookPrices for the beautiful packaging and wonderful copy of this amazing book by one of England's best 17th-century playwrights! I am delighted!
positive comment by Chris on Dec 13, 2023
Wonderful book!!!!!!! Excellent service!!!!!!! Many, many thanks!!!!!!!
positive comment by Roger V on Dec 13, 2023
Book arrived in good condition. Thank you for the excellent service.
positive comment by Shawn on Dec 12, 2023
The book was shipped quickly and arrived in great condition. I would recommend this seller.
negative comment by Kathy D on Dec 11, 2023
This shipper doesn?t get back to you don?t buy from them as they don?t ship with good packing. Brand new book damaged. Won?t ever buy from them or Alibris as they also won?t deal with it. They want me to pay for shipping it back! Bad business!
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